Legislative Service Center

The Legislative Service Center (LSC) located in Olympia, WA is a small state agency of approximately 50 employees. We support over 60 custom applications for the Washington State Legislature. LSC provides a forward-thinking environment, both in terms of keeping pace with technological advances and by encouraging professional growth with training and project opportunities. In addition to the comprehensive state benefits package, we offer competitive salaries, flexible work schedules, and colleagues who truly enjoy what they do.

Consider becoming part of our team of IT specialist who support the unique information needs of legislators, policy analyst, attorneys, committees, and many other vital staff who work to establish laws that provide for the well-being of the citizens of the State of Washington.

Current Openings:
Help Desk Consultant

Help Desk Consultant

LSC is seeking a full-time customer support consultant to join our Help Desk team. This individual should be passionate about both customer service and information technology.

Incumbents frequently perform the following duties:

Help Desk Support —Responds to customer calls, either verbally or as dispatched to customer offices; logs, checks, and closes calls and direct service requests in a timely and accurate manner; and participates in Help Desk shift rotations as assigned. Provides support for district offices with remote connectivity issues, including VPN, Terminal Services, etc.

Direct Customer Support —R esponds to customer requests for computer assistance; participates in computer, printer, and software installations and upgrades; and other projects as assigned.

Software Development Projects —Shares customer knowledge by participating in software development projects, including requirements gathering, UI development, testing, and documentation as needed.

Special Projects —Performs other duties as assigned by the CSG supervisors and manager.

We are interested in candidates who have the following skills and accomplishments:

• A Bachelor’s degree
• Strong interpersonal skills
• Strong oral and written communication skills, with an ability to discuss complex concepts with technical and non-technical staff and customers
• High professional and personal standards
• Good organizational and multi-tasking skills
• Self motivation
• Customer service experience is desirable
• Proficient in Microsoft Office suite of tools
• Strong ability to manage change and a desire to meet new challenges

To Apply:

Interested persons should submit the following:

• A letter of interest describing applicable qualifications and experience;
• A resume detailing the name(s) of employer(s) and length of employment;
• Answers to the following questions:

1. Describe your ability to perform in a fast-paced, results-oriented environment. How do you set priorities, use resources, and follow up on commitments?
2. What is the most important aspect or characteristic you would bring to this position? Describe why you believe this is essential to the position.
3. A new legislative assistant has just started and notices that both Microsoft Word and Corel WordPerfect are loaded on their machines. He or she asks you what the difference is between the two products. How would you reply?

Submit letter and resume to:

Legislative Service Center
2404 Chandler Ct. SW
Olympia, WA 98502-6034
Attn: Personnel
or e-mail to:
lscpersonnel@leg.wa.gov  

Three professional references with current phone numbers may be required following initial interviews.

The successful candidate will be required to substantiate their education 

Selection Process

Initial screening will be based solely on the information provided by the candidate. Interviews will be granted to candidates most closely matching the hiring criteria. Additional interviews may be conducted if deemed necessary.

Salary

LSC is an equal opportunity employer. All LSC positions are EXEMPT. Starting Salary: DOE. Employment includes a comprehensive benefits package.