Title
Performance and Outcome Measure Review, Employment Security Department
Report Type Final Report 
Date Published January 2004 
Publication Number 04-3 
Mandate
JLARC Sponsored study
Online Availability Requires version 4.0 or later of Adobe Acrobat Reader Software

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Abstract

The Employment Security Department manages Washington’s unemployment insurance system, as well as job search and return-to-work initiatives for unemployed workers.  JLARC reviews the performance measures associated with the agency’s return-to-work efforts, examining both the measures themselves and how the agency uses them to conduct its business.  After acknowledging that the Department is in the process of implementing a new performance measurement system, JLARC makes four recommendations to develop clear roles and responsibilities, include staff in developing measures, establish meaningful targets, and communicate performance information.  The Department concurs with our recommendations.

Author(s)
Tom Sykes, Project Supervisor
Heather Moss
, Analyst
Isabelle Munoz-Colon, Analyst
Lisa Jeremiah, Analyst
Print Availability Request hard copy from the JLARC Publications Officer
Number of Pages 44 
Keywords  
Category Labor/Workforce Development