Title
Performance Audit of the Motor Vehicle and Driver Licensing Functions of the Department of Licensing
Report Type Final Report 
Date Published March 1999 
Publication Number 99-5 
Mandate
Online Availability Requires version 4.0 or later of Adobe Acrobat Reader Software One Page Publication Summary
Abstract

The focus of this mandated performance audit (ESSB 6061) of the Department of Licensing is primarily on the Department's motor vehicle and driver licensing functions.  The report contains a total of 21 recommendations aimed at improving operational efficiency and effectiveness and customer service.  The audit also found the Department is generally meeting its mandate of protecting and enhancing the well-being of state residents.  
Author(s)
PriceWaterhouseCoopers 
Print Availability Request hard copy from the JLARC Publications Officer
Number of Pages 165 
Keywords drivers license, driver's license, department of licensing, DOL, hours of operation, toll free telephone, cost allocation, collocation, collocation process, driver licensing, driver services, efficiency, performance, service delivery, motor vehicle 
Category Transportation