The 2001-2003 Biennial Operating Budget mandated this JLARC study of field-based staffing issues in the Developmental Disabilities Division of DSHS. JLARC was directed to review the reliability of the caseload and staff numbers driving a 2001-03 budget request for a substantial increase in case managers. The report recommends that the Division take immediate steps to ensure that only eligible clients are on its caseload and that DDD submit a plan to the Legislature to develop and implement practices and controls to ensure it can monitor its caseloads.